Automate missed calls, lead response, bookings, reviews and routine enquiries with proven CRM workflows—or scope custom automation when the standard route is not enough.
The standard products begin with workflows EngageMinty already knows how to deliver. We configure the details that need to fit your business while keeping the commercial and technical boundary clear.
All six require EngageMinty CRM at £99/month. Work in another compatible CRM, additional locations or workflows, and non-standard integrations are assessed separately.
Four practical starting points for responding, booking, following up and requesting reviews more consistently.
Capture missed callers and give your team a clear next action.
Respond to new enquiries quickly and keep follow-up visible.
Help more invited leads book and make rebooking easier after a no-show.
Make review requests a consistent part of completed customer work.
Required foundation: EngageMinty CRM at £99/month. Telephone, SMS, email, AI and third-party usage are additional where applicable.
These products need additional care around usage, data, consent or ongoing operation.
Handle routine incoming enquiries, collect context and route the next action.
Restart relevant conversations with people who already know your business.
AI Reception can be configured on a self-service basis within the £99 CRM plan. The £199 setup and £49/month service apply when EngageMinty implements and maintains the standard service; this is included within Business Growth and higher packages. Usage remains separate.
Choose the smallest custom route that matches the real complexity of the work.
One tightly scoped workflow using existing compatible systems, standard triggers and actions, basic testing and handover.
For work that requires multiple systems, custom integrations, AI-assisted processing or more complex operational controls.
We define what happens when information is incomplete, a customer asks for help or the workflow reaches a decision that needs judgement.
No automation guarantees leads, bookings, reviews, response rates, time savings or revenue. We measure what the implemented process actually changes.
The six ready-to-adapt products run on EngageMinty CRM for small businesses. For trigger, approval and exception design, explore controlled workflow automation. For data ownership, APIs, mapping and failure recovery, review CRM, API and system integrations.
If the work requires custom software or portals, start with bespoke technology and discovery. For connected acquisition work, explore SEO and AI Search services or compare the complete offer on the EngageMinty pricing page.
Yes. The standard implementations are designed for EngageMinty CRM at £99/month. Work in a compatible third-party CRM may be possible, but it is assessed as a custom project.
No. Telephone, SMS, email, AI and third-party supplier usage are charged separately where applicable. We confirm the relevant usage route before implementation.
No. They start from proven EngageMinty templates, then we adapt the agreed triggers, wording, routing and follow-up to the business within the published scope.
The standard products cover missed calls, lead response, booking follow-up, review requests, AI reception and dormant-lead reactivation. A focused workflow outside that catalogue may fit the Custom Automation Starter, while multi-system and integration-heavy work is scoped as bespoke delivery.
AI Reception handles routine incoming enquiries, collects context and routes the next action through booking, callback or human escalation rules. The standard EngageMinty-delivered service includes one receptionist, one number and one primary call flow; telephone and AI usage remain separate.
A tightly scoped workflow may fit the Custom Automation Starter from £499. Broader multi-system, integration or AI work is scoped through Bespoke AI & Automation from £999.
No. The systems improve process consistency and visibility, but customer actions and commercial outcomes cannot be guaranteed.
Choose a defined product or bring us the current workflow. We will confirm the CRM, setup, usage and delivery boundary before work begins.