Record the enquiry source
Capture the campaign or page, contact preference and a broad area of interest without soliciting detailed health information.
← All industries
For aesthetic clinics
Support considered consultation decisions without automating suitability
Keep campaign enquiries, consultation requests and permission-aware follow-up visible while clinicians retain control of suitability, consent, treatment and expectations.
A treatment enquiry is a considered decision, not a lead to push through a funnel
People may arrive from a campaign with questions, uncertainty or unrealistic expectations. Fast generic sequences can feel inappropriate and can blur the line between marketing and clinical assessment.
A consultation-desk workflow gives the team context, ownership and permission status. It never decides suitability, recommends a procedure, captures consent or guarantees a result.
The consultation desk
Create space for an informed human conversation
Use automation to organise administrative work—not to pressure a person or make clinical claims.
Prepare the conversation
Assign the enquiry and collect only the administrative context the clinic has approved.
Offer consultation options
Make availability and practical information clear; a practitioner handles suitability, risks, consent and treatment decisions.
Respect the decision
Separate booked, undecided, unsuitable and no-contact outcomes so follow-up is appropriate and permission-aware.
Build a measured path from interest to consultation
Use the customer-facing layer that addresses the real bottleneck. The linked product pages contain the full scope and pricing.
Consultation visibilityEnquiry source, ownership, permission and next action£99/month per clinic or independently managed locationCampaign accountabilityConnect managed campaigns to defined consultation journeysMedia spend remains separateClear expectationsPages and forms with accurate services, boundaries and next stepsNo treatment outcomes are promisedAdministrative assistanceApproved responses, reminders and staff tasksNo suitability, consent or clinical decisions
Human-led by design
Automation stops where professional judgement begins
The clinic controls claims, treatment information, consent and clinical records. EngageMinty can structure the acquisition journey and administrative hand-offs without presenting itself as a medical system.
CRM foundation£99/month for one independently managed business or location, with unlimited users
Self-service setup£0, with guides and limited technical support
Defined implementationStarts from £399 when hands-on configuration is required
Variable usageCalls, SMS, email, AI and third-party services are separate where stated
Questions aesthetic clinics ask
Can this decide whether someone is suitable for treatment?
No. Suitability, risks and treatment decisions belong to appropriately qualified practitioners.
Can it replace our clinic-management system?
No. It supports acquisition and consultation enquiries; existing clinical and booking systems remain authoritative.
Can campaign leads receive an instant reply?
An approved acknowledgement can be configured, but it must not provide advice, diagnose or imply suitability.
How should consent be handled?
Clinical consent remains in the clinic’s own qualified process. Marketing permissions are separate and must be respected by channel.
Can it reduce no-shows?
Reminders can support attendance, but no-show reductions or booking outcomes are not guaranteed.
What does CRM cost for a clinic?
£99/month per independently managed clinic or location with unlimited users. Setup, communications, AI and third-party services are separate where stated.
Shape a consultation journey that earns trust
We will identify the administrative moments technology can support and mark every point that must remain practitioner-led.
Discuss your consultation journey