A complete CRM for £99 per business, not per user.

CRM software for small businesses that brings leads from connected sources—such as your website, social media and advertising—together with conversations, booking, follow-up and reviews in one place. Add team members without multiplying the software bill.

Start with EngageMinty CRM Compare setup options
EngageMinty CRM £99

per month
for one business or location

  • Unlimited team users
  • Self-service setup available for £0
  • Cancel according to the agreed subscription terms

Keep the customer journey visible from first enquiry to follow-up.

Many businesses have customer details in one tool, appointments in another and important conversations on individual phones. The result is missed context and inconsistent follow-up.

EngageMinty CRM gives the team one shared place to manage the work. The £99 subscription is the software foundation. You choose whether to configure it yourself or pay EngageMinty to implement and manage more of it.

What is included in EngageMinty CRM

One account covers one independently managed business or location with unlimited team users.

Contacts, pipelines and opportunities

Keep every enquiry, deal stage, task and owner visible instead of splitting work across personal inboxes and spreadsheets.

Shared conversations

Bring supported email, SMS, telephone and messaging conversations into one customer record. Communications usage is billed separately.

Forms, calendars and booking

Capture enquiries, offer appointments and trigger confirmations or reminders from the same system.

Workflow and automation builder

Build your own follow-up, notifications and internal actions with the included self-service tools.

Reputation management

Create customer-led review requests and monitor reputation activity from the CRM.

Reporting and team visibility

See pipeline activity, conversations and appointments without charging for each additional team member.

What is included

  • Standard CRM platform and available self-service tools
  • Written and video guides
  • Basic platform updates
  • Limited technical support for access, faults and reasonable how-to questions

What is not included

  • Initial configuration, migration or onboarding labour
  • Done-for-you workflows, forms, funnels or campaigns
  • Strategy, copywriting, training or continuing administration
  • Custom integrations, development or AI agent implementation

Want us to keep improving the CRM?

Managed CRM is ongoing human capacity for administration, data hygiene, small workflow changes and prioritised optimisation. It is separate from software access.

Basic CRM

£99/month

Self-supported CRM access with no ongoing hands-on administration included.

CRM Care

£299/month

Up to 3 hours each month for administration, small changes and data hygiene.

CRM Growth

£599/month

Up to 6 hours each month for continuing optimisation and a larger change workload.

CRM Partner

£899/month

Up to 10 hours each month for businesses that want an active CRM operations partner.

Additional CRM work that falls outside your allocated monthly hours can be completed at £125/hour when agreed in advance. Major workflows, migrations, integrations, strategy and custom development require a separate scope and proposal. Unused monthly capacity does not roll over by default.

Choose how much setup help you need

Self-service is included. Paid implementation is separate from the £99 monthly subscription.

Self-Service

£0

You configure the CRM using the included written and video guides.

  • Platform access and guides
  • Limited technical support
  • No implementation labour or migration

Quick Start

£399 one-time

We configure the essential CRM foundation using standard EngageMinty templates.

  • Kickoff and handover calls
  • One pipeline, calendar and lead form
  • One basic follow-up workflow
  • Import of up to 500 clean contacts

Growth Setup

£999 one-time

A tailored setup for businesses that need connected pipelines, forms, workflows and training.

  • 90-minute discovery workshop
  • Up to two pipelines and two forms or calendars
  • Up to three tailored workflows
  • Up to 2,500 clean contacts and one supported native integration

Advanced CRM Implementation

From £2,499 one-time

For complex architecture, larger migrations, multiple teams or locations and supported integrations.

  • Starts with a £399 non-refundable paid discovery consultation lasting 1–3 hours
  • We use the session to understand your business, requirements, pain points and implementation priorities
  • You receive a written scope and fixed implementation proposal
  • If you accept the proposal, the full £399 is deducted from the final implementation bill; if you decline, the consultation fee is not refunded
  • Custom software remains a separate engagement

Add only the capabilities the business will use

The £99 CRM includes the core self-service platform. Optional services add configured workflows, channels, AI capacity or ongoing labour.

Unlimited AI Credits

+£139/month

Optional AI capacity for one business or location, subject to supplier and EngageMinty fair-use and abuse protections.

Read the fair-use policy →

Other CRM add-ons

  • Missed-call text-back and AI reception
  • Conversation AI and managed review automation
  • WhatsApp channel access
  • Configured booking and follow-up workflows

Setup, channel and usage costs depend on the selected service. Add-on charges do not stack where one package explicitly includes another.

Communications and supplier usage are separate

Telephone numbers, calls, SMS, email delivery, WhatsApp messages, templates, third-party APIs and other supplier-variable usage are not included in the £99 CRM subscription.

See published usage rates →

CRM questions, answered plainly

Is the £99 CRM price per user?

No. The £99 monthly subscription covers one independently managed business or location and includes unlimited team users. A separately managed branch or location needs another CRM account.

Can I set the CRM up myself?

Yes. Self-service onboarding costs £0 and includes written and video guides plus limited technical support for access, platform faults and reasonable how-to questions.

What does limited technical support include?

It covers account access, platform faults and reasonable how-to questions through the standard support channel. It does not include configuration, migration, training, strategy, asset creation or operating the CRM for you.

Are calls, SMS, email and WhatsApp included?

The CRM includes the tools needed to use supported communication channels, but delivery, telephone, SMS, email, WhatsApp and other supplier-variable usage is billed separately at the published rate.

Does the subscription include done-for-you automation?

No. You can use the self-service workflow builder. EngageMinty-led configuration is delivered through Quick Start, Growth Setup, Advanced CRM Implementation or separately scoped work.

How does the £399 Advanced CRM discovery consultation work?

The £399 fee covers a 1–3 hour discovery consultation to understand your business, requirements, pain points and implementation priorities. We then prepare a written scope and fixed implementation proposal. If you accept the proposal, the full £399 is deducted from the final implementation bill. If you do not proceed, the consultation fee is non-refundable.

Can EngageMinty manage the CRM after launch?

Yes. CRM Care, CRM Growth and CRM Partner provide monthly capacity for administration, data hygiene, small workflow changes and documented optimisation recommendations.

Start with the CRM. Choose the help around it.

Tell us whether you want self-service access, a defined setup or ongoing managed support. We will keep the software, implementation and supplier usage costs separate.

Talk to EngageMinty